What Do You Do When Your Bus Breaks Down?
Nobody likes to experience a breakdown, especially when one of your chauffeurs is driving a bus full of people and they’re stuck in the middle of nowhere. But even when you do everything you can to maintain your bus, there’s still a chance that it may break down.
Is your team ready for when that day comes?
We have a guide for how you can prepare your chauffeurs for it—just in case.
Know Your Emergency Breakdown Plan
The first step is to educate chauffeurs on the proper protocol for a breakdown. Each of them should be prepared for different “What If” scenarios.
If the company is based in Chicago and the bus has a breakdown several states away, what numbers should they call?
What happens if the breakdown occurs in the wee hours of the morning?
In either of these cases, communication with the company and knowledge of protocol are critical. Make sure there’s a copy of your company’s accident policy stored in the glovebox for their quick reference.
Prevent Further Damage
Besides knowing what to do and whom to call, it’s also key that the chauffeur know the right procedures for preventing further damage. If they can, they should always pull off to the side of the road and out of traffic. Doing so will help other drivers see the vehicle more easily and keep the bus out of danger.
If the bus stays on the road, a driver who’s not paying attention could rear-end the bus, even if it has its emergency lights on.
In these cases, there’s no such thing as being too cautious.
Keep Passengers Safe
Knowing the company’s protocol is also important when it comes to passenger safety. For example, your company may have a policy that says passengers must be taken off the bus and gathered in a safe area.
But what if the windshield wipers stop working, and it’s pouring rain outside?
What if the bus gets stuck in a place where it doesn’t seem safe to exit the vehicle?
Each situation may differ, so again, it’s key to create a comprehensive program that accounts for every possible situation and educate your chauffeurs on the proper procedures.
In addition to teaching your chauffeurs how to handle the logistics of the breakdown, you should also stress the importance of communicating with passengers.
Chauffeurs should instruct passengers on what the next steps will be, what specific actions are expected of them, and what the timeline for repair is. The only thing worse than dealing with a breakdown is dealing with a breakdown and an irritated group of people at the same time.
If the chauffeur is open about what’s going on, that can relieve a lot of pressure that may build up if others don’t know what to expect. You can only do so much during the actual breakdown. The most important thing is to know the proper way to handle the situation beforehand.
If you’re finding that a bus isn’t performing well in spite of regular maintenance, though, it may be time that you upgrade to a vehicle from a reliable manufacturer, like Grech Motors.
Not only will you get a quality vehicle that offers plenty of luxury, you’ll also get a bus that has an excellent warranty program.
We at Grech Motors offer a 5 year/100,000 mile warranty on the main body components, a 4 year/50,000-mile warranty on the bus conversion, electrical, windows, paint, and many other components.
If you are already a Grech Motors client, you can contact our service manager, Ralph Garcia, for any warranty questions or help during a breakdown. He can be reached via email at email@example.com or (951) 688-8347.
Grech Motors is a high-end coachbuilder founded by Ed Grech, who currently serves as President and CEO.